Last updated: October 30, 2026
We treat voluntary exchanges for size or preference differently from wrong, defective or undelivered items. They don't follow the same conditions.
Voluntary exchanges and returns
- You have 30 calendar days from delivery to request an exchange or return.
- Items must be unworn, unwashed and unaltered, with their tags and original packaging.
- This voluntary policy does not apply to items bought on promotion.
- When the exchange is due to the customer's choice, the customer pays for the return label and the reshipment label, as applicable.
- Exchanges are subject to availability. Authorized voluntary returns are resolved with store credit.
How to start a request
Email hola@f4-t3.co or message us on Instagram @f4t3.co with your order number, the item and the reason. We'll send you the steps and the right return address. Please don't ship a package without instructions, so we can identify it and keep track of it.
Once we receive it, we'll check the condition of the item to confirm the exchange or credit. Business addresses should not be used as a return address unless we tell you to.
Wrong, incomplete or defective items
Contact us with your order number and a description of the issue. Photos of the product and the packaging help us review the case. Reporting it early makes follow-up easier; the 30-day window, promotion exclusions and store credit of the voluntary policy do not limit any legal rights that apply.
When there is a defect, error or failure attributable to FATE, we'll handle the claim and cover the costs that are ours to cover. Where applicable law provides for it, you may choose a replacement or a refund of the amount paid. We will not impose store credit in place of a refund required by law.
Cancellations
If you need to cancel, let us know as soon as possible with your order number. We'll check what stage your order is in and tell you how to proceed. Cancellation requests are not processed automatically through a help guide.
Refunds and store credit
Any money refund that applies is issued to the original payment method; the time it takes to appear also depends on your payment provider. We'll let you know once the refund has been processed.
Store credit for an authorized return never expires. Promotional balances issued in the past keep the conditions communicated when they were granted.
Your rights are preserved
This policy does not shorten legal claim periods, waive rights that cannot be waived, or limit remedies for non-performance. It is applied in accordance with the laws of the State of Wyoming and applicable United States federal law.
Store credit and voluntary cancellations before shipping
Store credit for an authorized return is issued as soon as we receive and inspect the item. Credit from returns or cancellations never expires.
Before we ship your order, you can ask FATE to cancel it. If it's accepted as a voluntary cancellation, items bought on promotion are resolved with store credit and full-price items with a money refund. This does not replace refunds or other rights that apply because of a defect, error or non-performance.
Contact
To start a request, email hola@f4-t3.co or message us on Instagram @f4t3.co. Include your order number when it applies. Never share passwords or full card numbers.
