Last updated: October 30, 2026
We first need up to 48 hours to confirm your payment. After that, orders ship from Mexico, and the estimated delivery time for your address is shown at checkout.
How delivery time is counted
Delivery time starts after your payment is confirmed. Business days don't include Saturdays, Sundays or public holidays. Placing an order or sending a receipt does not mean your payment has been confirmed.
Delivery can occasionally take longer because of high demand, coverage, customs or carrier issues. If your order is delayed, contact us so we can check its status and speed up follow-up. This doesn't guarantee a different delivery date or remove our obligation to fulfill your order.
Coverage and shipping costs
We ship to the United States from Mexico. Enter your address and ZIP or postal code at checkout to see coverage, the options available and their cost before you pay. Remote areas may have special conditions.
Products, discounts and optional extras are shown separately. For each destination, only the options and conditions enabled at checkout for that destination apply.
Import duties and taxes for orders shipped to the United States are calculated and collected at checkout, so there's nothing extra to pay when your order arrives.
Tracking your order
Use the tracking link in your shipping confirmation email, or check your order from your account. Keep your confirmation email; if you can't find it, check your spam or promotions folder.
Tracking shows the shipments and scans that are available. A missing label or no new scan doesn't, by itself, mean there's a problem. Before shipping, our team prepares and inspects every piece to take care of the details and reduce errors.
If you have questions about your tracking, check our FAQ. If your estimated delivery date has passed or there's a delivery issue, contact FATE on Instagram with your order number so we can review it.
Wrong address or failed delivery
Double-check your address and keep an eye on your tracking. If you need to correct something, let us know as soon as possible; the options depend on whether your order has already been processed or shipped.
If a package is returned because of incorrect information provided by the customer or a cause attributable to the recipient, reshipping may have a cost. We'll explain the reason and the quote before asking for another payment. When the issue is attributable to FATE, we won't pass on to you any costs that are legally ours.
Lost, damaged or wrong orders
Report the issue with your order number, a description and, if you have them, photos of the product and packaging. Keep the packaging and items while we review the case with the carrier.
The solution will be determined case by case and in accordance with applicable law.
Special conditions
If you purchased a service with a specific delivery time that was clearly stated and accepted at checkout, keep that confirmation. This update does not reduce the conditions or rights of orders already placed.
Pre-orders and changes before shipping
If tracking shows your package as delivered but you didn't receive it, contact us so we can review a solution for your case.
If reshipping is needed because the customer provided an incorrect address, the customer pays for it, and we'll share the cost beforehand. You can request changes to your address, size or product before your order ships; they require confirmation from FATE and are subject to availability.
If your order combines in-stock items with a pre-order, the whole order ships together once the pre-order is ready. The ship date is shown on the product page and is not the delivery date.
Contact
To start a request, email hola@f4-t3.co or message us on Instagram @f4t3.co. Include your order number when it applies. Never share passwords or full card numbers.
